Service Adjustment + Return Policy

It is our #1 priority to make sure our clients are 100% satisfied. We strive to offer our guests the highest level of satisfaction. We understand sometimes your hair needs to be tweaked after your appointment. Please let us know within 7 days of your service if you need any updates, and we are happy to tweak it at no additional cost to you. Should you make a retail purchase that you are unhappy with, please return it within 30 days for a full refund.

cancellation policy

At Salon Moda, your appointment time is reserved exclusively for you. Last-minute cancellations and missed appointments prevent us from accommodating other guests and directly impact our stylists’ schedules.

We kindly request a minimum of 24 hours’ notice if you need to cancel or reschedule your appointment.

Late Cancellations

Appointments canceled or rescheduled less than 24 hours before the scheduled appointment time will be subject to a cancellation fee equal to 50% of the scheduled service(s).

No-Show Appointments

Salon Moda has a very strict NO SHOW policy. Guests who fail to arrive for their scheduled appointment without notifying the salon (“no-show”) will also be charged 100% of the scheduled service(s).

Card on File Authorization

A valid credit or debit card is required to reserve appointments. By scheduling an appointment with Salon Moda, you authorize Salon Moda to charge the card on file for applicable cancellation or no-show fees in accordance with this policy.

RUNNING LATE

Please give us a call if you are running late + we will do our very best to accommodate you! However, our late policy is 15 minutes. After that, we may no longer be able to accept you for your appointment.