Service Adjustment + Return Policy

It is our #1 priority to make sure our clients are 100% satisfied. We strive to offer our guests the highest level of satisfaction. We understand sometimes your hair needs to be tweaked after your appointment. Please let us know within 7 days of your service if you need any updates, and we are happy to tweak it at no additional cost to you. Should you make a retail purchase that you are unhappy with, please return it within 30 days for a full refund.

cancellation policy

We understand! Life is busy + things happen! In order to continue to provide the best scheduling options for our clients, we require 24 hours notice should you need to cancel and/or reschedule with us. In the event that you need to cancel within the 24 hour time period, a $50.00 cancellation fee will be charged to the credit card we have on file.

RUNNING LATE

Please give us a call if you are running late + we will do our very best to accommodate you! However, our late policy is 15 minutes. After that, we may no longer be able to accept you for your appointment.